Around 75% of customers state that they consider customer service a true test of a company’s competence.
Clients have an expectation of receiving great service and will not put up with getting poor answers from representatives who do not understand their needs. As a video production company, we deal with clients from different industries and backgrounds. Before we take on a project we arm ourselves with as much knowledge and information about each of our clients as possible. It’s the only way we can visually portray their brand, who they are and what their goals are.